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Why your eScript says 'Dispensed' but you have repeats...

When you receive an eScript, each repeat has a unique token and QR code. Here's what happens:

  • When you go to the pharmacy and get your medication, the pharmacist dispenses that repeat and the unique token is used. Your eScript is then marked as 'dispensed.' Scripty automatically archives it for you to keep your list tidy.

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  • If you have repeats left, you should receive a new token for each one. This will be sent to you via SMS or email from your pharmacy (sometimes the pharmacy prints it out).

 

  • Tap to add that next repeat into Scripty. You'll continue to do this until all your repeats run out (there is a better option!).

Make it easier by connecting to your My Script List (MySL).

 

  • It's like auto updates for your scripts: Connect Scripty to MySL, and it starts pulling in updates by itself. No more searching through your messages and tapping to add in your eScripts required.

 

  • Keeps track for you: With MySL hooked up, you won't have to keep asking the pharmacy about your repeats or worry about adding them to Scripty. It just works.


If you're not seeing your new tokens, check in with the pharmacy where your last script was dispensed.

MySL Automatic Scripts.png
  • How much does it cost to use Scripty?
    Scripty is free of charge to use. It's also ad-free!
  • What do you mean by "safely connected to Australia's eScript system?"
    Our connection to Australia's eScript system – National Prescription Delivery Service is facilitated by Medication Knowledge. This connection is more than just technical; it represents our adherence to high standards of data handling, privacy, security, and eScript management as mandated by the Australian Digital Health Agency and the Department of Health and Aged Care. To achieve this level of integration, Scripty underwent a rigorous conformance assessment process. This means we've proven our software complies with the strict guidelines and standards set by these governing bodies, ensuring a secure and trustworthy environment for managing your electronic prescriptions. In simpler terms, being a "conformant software" signifies that we've met all necessary criteria to access, handle, and protect your prescription data safely. This conformity not only allows us to connect to the nation's eScript system but also gives you peace of mind knowing your prescription information is handled responsibly and securely. You can find our Scripty app on the ePrescribing external conformance register.
  • Is my data secure?
    Scripty comes with the kind of security and reliability that everyone deserves. The data stored on your device is always encrypted when Scripty is not in-use, optionally further protected by in-app biometric lock. Any data sent between your device and Scripty's cloud services uses state-of-the-art end-to-end encryption to keep it safe in transit. Scripty's cloud services - hosted only in Australia - further encrypt any data stored while not in use, find out more on our security page and if you still have questions, get in touch.
  • Are my scripts tied to a Pharmacy?
    Not at all. These scripts are yours – you can present your scripts to any Pharmacy of your choice.
  • How do I order my scripts directly with my Pharmacy via Scripty?
    Scripty makes it easy to place orders at your pharmacy, whether in-store or online. Here’s how you can send your orders: 1. Order Using QR Codes: Navigate to the 'Order' section in the app. Select all required scripts, and their QR codes will be displayed. These QR codes are ready to be scanned by your pharmacist when you visit the store. 2. Online Ordering: In the 'Order' section, select your pharmacy from the provided list. This list includes pharmacies that can receive orders via the Scripty app. If your pharmacy is not listed, they might not yet be familiar with Scripty, or they may not have the compatible software required to process orders from the app. It's also possible that the pharmacy list is out of date as the pharmacy may have changed supported systems and may have not contacted Scripty to update their details.
  • How do I add scripts?
    You can add scripts to Scripty in a number of ways. By tapping on your script token URL which should launch Scripty (make sure you've downloaded Scripty!) Within the Scripty app, you can manually input a token Use our handy 'Smart Import' to add images/screenshots of scripts Connecting to your My Script List, which will retrieve all your active scripts. Learn more here Scripty doesn't support adding in pictures of your paper scripts.
  • Do I need an activation code to get started?
    No, no activation code from any pharmacy is required to set up your Scripty account. Simply choose your social login (Google or Apple) – it's one less password to remember!
  • Is my personal information shared with Google or Apple when I sign up?
    Absolutely not. Signing up with Google or Apple does not mean we share your personal details with them. The only information we obtain is your name and email address as it appears on your account.
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